BUSINESS PROCESS DEVELOPMENT:

Assignment:

An emerging medical device development company, planning for their expansion into the device manufacturing arena, had procured a mid-level Enterprise Requirements Planning (ERP) software system. Reluctant to pull internal staff away from ongoing product development efforts, the company brought BMG in as a short-term resource to assist them with developing the necessary supporting business processes.

With the ERP software already purchased and scheduled for installation, this assignment came to us with a pre-established, highly visible – and equally ambitious – goal for project completion.

Approach:

BMG met with the client and their ERP software supplier to define and prioritize the business processes to be developed, and to clearly understand the interfaces needed between the business processes and the software. We formulated a plan and a schedule for achieving the goal set by executive management for project completion.

BMG organized and conducted a series of fact-finding workshops to identify and clarify processes that already existed, and to obtain client design input into the functional framework for the processes that needed to be created. We designed the format and scheduling of these workshops to minimize their impact on day-to-day operations.

Armed with this background material, we were then able to work independently to define, design and develop the balance of business processes, and create the necessary procedural documentation and user training materials. Once completed, the processes were reviewed with key managers to obtain their approval and support. We also organized and conducted the user training sessions.

BMG provided advisory support to the client and the software supplier during actual system implementation.

Results:

Business processes were developed and documented, and training completed in time to satisfy the schedule set by executive management team.

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